sumberTerms of Use
We at sumber operate an online gaming and sportsbook platform available in supported jurisdictions. These terms set out the rules that govern your access to sumber, your account, deposits, withdrawals, and disputes. By registering on sumber, you agree to these terms in full. We enforce them consistently across all users and all regions where sumber operates.
Our sumber platform handles deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets, and mobile banking, local payment, online payment, e-wallet for bank transfers. We process withdrawals to the same payment method you used to deposit. Our sumber terms cover account verification, bonus conditions, game rules, and how we resolve disputes. We keep these terms plain and direct so you understand what we expect and what you can expect from us.
This page outlines our core policies. For specific questions about your account, contact our sumber support team via live chat, email, or phone. We operate in English and Indonesian, with response times typically under one hour during business hours.
Account Opening and Verification on sumber
When you join sumber, we require you to provide accurate personal information: your full name, date of birth, email address, phone number, and national ID number. We use this information to verify your identity and comply with anti-money-laundering regulations. Our sumber verification process is mandatory before you can deposit or withdraw funds.
We at sumber ask you to upload a photo of your national ID (KTP) and a recent selfie. Our team reviews these documents within standard banking hours, typically one business day. If your documents are unclear or do not match your account details, we will ask you to resubmit. We keep your documents secure and do not share them with third parties except where required by law.
Account eligibility on sumber
Our sumber platform is available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's law. We do not offer our services in jurisdictions where online gaming is prohibited.
On sumber, you must be at least 18 years old to open an account. You may hold only one account per person. If we discover duplicate accounts, we reserve the right to suspend or close them without notice. We at sumber take account security seriously: use a strong password, do not share your login details, and log out after each session.
Deposits and withdrawals on sumber
Our sumber deposit process is straightforward. After verification, you select your payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account. For e-wallets, scan our mobile banking code or enter our account details. For bank transfers, use your generated virtual-account number. We credit your sumber balance instantly once the payment clears.
We at sumber charge no deposit fees for e-wallet transfers. Bank virtual-account transfers may incur standard interbank charges, which your bank deducts—we do not add fees on our end. All transactions on sumber display in Indonesian Rupiah (IDR); no currency conversion applies.
Withdrawals on sumber work in reverse: request funds from your account balance, and we return them to the same payment method you used to deposit. Our sumber system processes withdrawals within standard banking windows—typically one to three business days depending on your bank or e-wallet provider. We do not charge withdrawal fees on sumber.
We at sumber reserve the right to refuse or delay a withdrawal if we suspect fraud, money laundering, or breach of these terms. If we do so, we will notify you and explain the reason. You may dispute our decision by contacting our sumber support team.
Game Rules, Bonuses & Dispute Resolution on sumber
Our sumber games—slots, live-dealer tables, lottery-style games, and sports markets—operate under fixed mathematical rules. Each game publishes its payout percentage (RTP) and volatility rating on the game info screen within sumber. We use certified random number generators (RNG) for all outcomes. Every spin, roll, draw, or market result is logged in your sumber account history with timestamp, bet details, and payout.
How we handle bonuses on sumber
- We at sumber do not advertise fixed bonus amounts. Any promotional offer is subject to terms and conditions displayed at the time of offer.
- Bonuses on sumber are credited to your account balance and may be subject to wagering requirements or game restrictions.
- We reserve the right to modify or withdraw bonus offers at any time. Changes apply to new offers only; existing bonuses are honoured.
- If we suspect bonus abuse—such as depositing and withdrawing without play—we may forfeit the bonus and suspend your sumber account.
Disputes and resolution on sumber
If you believe a payout on sumber is incorrect, contact our support team immediately with your session time, game name, and bet details. We at sumber will pull your transaction record from our game logs and compare it to what your account shows. If an error occurred on our end, we will credit your account. If the payout is correct, we will explain the calculation.
We at sumber aim to resolve disputes within five business days. If you remain unsatisfied, you may escalate your complaint to our management team. We will investigate further and provide a final decision within ten business days. Our sumber dispute resolution is binding; you agree not to pursue legal action except where required by your local jurisdiction.
Our sumber platform is available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Account suspension and termination on sumber
We at sumber reserve the right to suspend or close your account if you breach these terms, engage in fraud, use prohibited payment methods, or violate local law. If we suspend your account, we will notify you and explain the reason. You may request an appeal by contacting our sumber support team.
If we close your account, we will return your remaining balance to your registered payment method within five business days. We will not refund any losses incurred during the period your account was active. We at sumber take these actions seriously and only when necessary to protect our platform and other users.