sumberPrivacy Policy
This page describes what we collect when you use sumber and how we keep that data protected. We at sumber collect personal information only to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data to third parties, and we do not use your information for marketing without your consent.
Our sumber privacy practices are built on three principles: transparency (we tell you what we collect and why), security (we encrypt all data in transit and at rest), and control (you can request access to your data or ask us to delete it, subject to legal retention requirements). When you register on sumber, you agree to this policy. If you have questions about how we handle your information, contact our support team via live chat, email, or phone.
We operate sumber across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Our servers may sit outside your jurisdiction, but we comply with Indonesian data-protection standards and international best practices for encryption and access control.
What Data We Collect on sumber
We at sumber collect the following information when you register: your full name, date of birth, email address, phone number, and national ID number. We use this data to verify your identity and comply with anti-money-laundering regulations. We do not collect this information for marketing purposes.
When you deposit or withdraw funds on sumber, we record the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the timestamp, and the transaction status. We keep this information to process your request, prevent fraud, and provide you with a complete transaction history in your account.
Identity verification on sumber
We require you to upload a photo of your national ID (KTP) and a recent selfie. We store these documents securely and use them only to verify your identity. We do not share these documents with third parties except where required by law.
When you play games on sumber, we record your bets, outcomes, and payouts. We use this data to calculate your account balance, settle disputes, and detect fraud. We keep this information for at least five years to comply with financial regulations.
We at sumber also collect technical information: your IP address, browser type, device type, and operating system. We use this data to prevent fraud, detect unauthorized access, and improve our platform performance. We do not use this information to track your location or build a profile of your browsing habits outside sumber.
How we use your data on sumber
Our sumber team uses your personal information for the following purposes: verifying your identity before first deposit, processing your deposits and withdrawals, calculating your account balance, settling disputes, detecting and preventing fraud, complying with anti-money-laundering regulations, and responding to your support requests.
We do not use your data for marketing without your explicit consent. We do not sell your information to third parties. We do not share your data with advertisers or data brokers. The only exceptions are: (1) we may share data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to process your transactions, and (2) we may disclose data to law enforcement or regulators if required by law.
Our sumber servers may sit outside your jurisdiction. We encrypt all data in transit using TLS 1.2 or higher, and we encrypt sensitive data at rest using AES-256. We restrict access to your data to authorized sumber staff only, and we audit access logs regularly.
Your Rights and Our Commitments on sumber
Your data rights on sumber
- You have the right to access your personal data. Contact our sumber support team to request a copy of your information.
- You have the right to correct inaccurate data. Log into your sumber account and update your profile, or contact support for assistance.
- You have the right to request deletion of your data, subject to legal retention requirements. We may retain some information for five years to comply with financial regulations.
- You have the right to object to our use of your data for specific purposes. Contact our sumber support team to discuss your concerns.
- You have the right to lodge a complaint with your local data-protection authority if you believe we have violated your privacy rights.
Cookies and tracking on sumber
We at sumber use cookies to keep you logged in, remember your preferences, and detect fraud. We do not use cookies to track your behavior outside sumber or build a profile for advertising purposes. Our sumber cookies are session-based (they expire when you close your browser) or persistent (they expire after 12 months).
You can disable cookies in your browser settings, but this may prevent sumber from functioning correctly. We do not use third-party tracking pixels or analytics services that follow you across the internet.
Data retention on sumber
We at sumber retain your personal information for as long as your account is active, plus five years after closure to comply with financial regulations. We retain transaction records (deposits, withdrawals, game outcomes) for at least five years. We retain identity documents (KTP photos, selfies) for five years after account closure, then delete them securely.
If you request account deletion, we will anonymize your personal data within 30 days but retain transaction records for five years as required by law. We will not use your anonymized data to identify you or contact you.
Third-party processors on sumber
Our sumber platform uses third-party services to process payments, host our servers, and provide customer support. These processors are bound by confidentiality agreements and may only use your data to provide services to sumber. We do not allow them to use your data for their own purposes.
Our sumber payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) have their own privacy policies. We recommend reviewing their policies to understand how they handle your payment information. We at sumber are not responsible for their data practices.
Contact us about privacy on sumber
If you have questions about our privacy practices or want to exercise your data rights, contact our sumber support team via live chat, email, or phone. Our team operates in English and Indonesian with response times typically under one hour during business hours. We will respond to data-access requests within 30 days and deletion requests within 60 days, subject to legal retention requirements.